Legal

REFUND POLICY

Last updated: July 18, 2026

Overview

Kyte is a digital product delivered instantly after purchase (license key and download link sent via email). Because it is delivered immediately, refunds are handled on a case-by-case basis within a limited window.

The Chrome extension is free, so no refunds apply. This policy covers only the paid Mac app.

Refund eligibility

You may request a refund within 14 days of purchase if:

  • Technical issue: The Mac app does not work on your system despite reasonable troubleshooting attempts (we will ask you to provide details so we can attempt to fix the issue first).
  • Accidental purchase: You purchased the Mac app by mistake (for example, duplicate purchase, wrong product).

Refunds are not available for:

  • Change of mind after the product has been delivered and used.
  • Requests made more than 14 days after purchase.
  • Purchases where the license key has been shared with others or used in violation of the Terms of Service.

How to request a refund

To request a refund, email buildkyte@gmail.com with the following information:

  • Your email address used for the purchase.
  • The date of purchase (or Razorpay order ID, if available).
  • The reason for the refund request.
  • If you experienced a technical issue, a brief description of the problem and any troubleshooting steps you tried.

We will review your request and respond within 3 business days. If approved, the refund will be processed to your original payment method within 7-10 business days (depending on your bank or card issuer).

Cancellation

The Kyte Mac app is a one-time purchase, not a subscription. There is no recurring billing to cancel. Once you purchase, you own a perpetual license. If you no longer wish to use the app, you may simply stop using it. Your license remains valid, and you may reinstall the app at any time using your original license key.

Razorpay payment disputes

Payments are processed by Razorpay. If you have a payment dispute (unauthorized charge, duplicate charge), you may also contact Razorpay directly. However, we recommend emailing us first so we can resolve the issue quickly.

For Razorpay support, see Razorpay’s support page.

Contact

For refund requests or questions about this policy, email buildkyte@gmail.com.